Accessibility Information

Introduction

Members 1st Credit Union is committed to meeting the banking and financial needs of everyone. The developers for the website, online banking and mobile applications are working towards meeting the WCAG 2.0 Level AA standards and improving the accessibility to online services.

If you are experiencing problems accessing our online services, please call (530) 222-6060 or fill-out a short contact form. We will investigate the issue further and respond promptly. Remember, don't send any personal or confidential information through email. If you need to discuss a private matter or have an urgent inquiry, please call us at (530) 222-6060.

Using a Screen Reader

Users who are blind or have low vision can access the site using their screen reader software.

For optimal user experience, we recommend that you use the latest version of the browsers and screen readers. The following browser and screen reader combinations will provide the best online experience:

The following features and settings are available to improve the experience for screen reader users:

Members 1st Credit Union Website

Online Banking

Using Magnification Tools

If you find it difficult to read the content on the website, there are several options to make your screen easier to read.

  1. Increase the text size in your operating system settings.
    1. Microsoft Windows: 6 ways to make your computer screen easier to read
    2. MAC OSX: Make it easier to see what’s on the screen
    3. Mobile: use the pinch gesture to magnify content on the screen. The pinch gesture is made by holding your thumb and pointer finger together against the screen and slowly spreading them apart. The area beneath your fingers will be magnified. To reduce the magnification, reverse the gesture by touching the screen with thumb and pointer finger spread apart and moving them closer together.
  2. Use your browser zoom settings.
    • Internet Explorer: There are multiple ways to use browser zoom.
      • Go to View then the Zoom menu.
      • Alternatively, hold the "Ctrl" key and press the plus or minus keys.
      • Alternatively, use the slider in the lower right corner of the browser.
    • Firefox:
      • Go to View then the Zoom menu.
      • Alternatively, hold the "Ctrl" (Windows) or "Command" (Mac) key down and press the plus or minus keys.
    • Chrome:
      • Go to the Customize menu. To open this menu, choose the bars icon in the upper right corner of the browser window. Then scroll down to the Settings page. At the bottom of the Settings page, choose "Show advanced settings..." and then scroll down to the "Web content" section.
      • Alternatively, hold the "Ctrl" (Windows) or "Command" (Mac) key down and press the plus or minus keys.
    • Safari:
      • Go to the View menu. To change the size of all content, make sure you haven’t checked the Zoom Text Only option then choose the Zoom In or Zoom Out options.
      • Alternatively, hold the "Command" key down and press the plus or minus keys. In order for this to work, the Zoom Text Only option in the View menu needs to be unchecked.

Locations & Hours of Operation

Anderson Rhonda

Chico East

Chico Salem

Redding Hilltop

Redding Pine

Contact Us

If you would like to send a secure message to our general help mailbox, please visit the following URL and fill-out a short contact form with your name, contact information, and your message.

Note that you should receive a response within 48 hours. If you have any questions please call us at (530) 222-6060.