Current Positions Available
Full-Time Member Service Representative - Shasta County
Provides consistent excellent service to our walk-in and phone members. Performs transactions and side duties in an accurate and timely manner. Takes an active role in cross training in the branch and participating in weekly staff meetings. Actively promotes and provides credit union products and services to our members. Will be assigned to work on projects within the branch and/or in support of other departments within the credit union when needed.
Must be able to work a full-time schedule of 40 hours per week, Monday through Friday, 8:15 am to 5:45 pm.
Salary Range: $17.50 to $23.62 - Health, Dental, Vision, Gap & Life/AD&D benefits available
- Provides excellent member service to members in the branch, through email, chat and calling on the phone.
- Performs variety of transactions in person and over the phone, including but not limited to: deposits, withdrawals, loan payments, purchase of monetary instruments, sale of stamps, reviewing account history, certificate transactions, etc.
- Learn and become comfortable with credit union products and services available for members including, but not limited to: accounts offered, interest bearing accounts, cards, card transactions, online banking, e-statements, audio response, direct deposit, basic knowledge of loan products, etc.
- Must look for opportunities to refer products and services to each member, as fits their needs.
- Must know and implement all financial institution policies and regulations: such as BSA, OFAC, Reg CC, Reg DD, Reg E, Reg P, etc.
- Process cash with accuracy and security measures set in place according to policy.
- Responsible to read, study and apply credit union policies and procedures as assigned.
- Properly identifies members in the branch and over the phone.
- Participates in side jobs including, but not limited to: night drop processing, ATM processing, branch balancing, check balancing, auditing various operations functions, keeping branch organized, supply inventory, scanning and copying.
- Complies with office safety and security guidelines and training.
- Participates in appropriate and applicable training through the credit union library, on-site trainings, cross training to ensure job knowledge is current and up to date.
- Completes quarterly compliance training in all required regulations and policies.
- Maintains compliance with all required regulations and policies, Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations.
- Support loan center - assist loan center by connecting member with loan center staff.
- Other duties as assigned.
- High School diploma or GED.
- Experience in banking or working with the public in customer service.
- Experienced in cash handling is a MUST.
- Must have strong oral and written communication skills.
- General skills applicable to this position include:
- A minimum of a beginner level knowledge of Microsoft Office applications including Outlook, Excel, and Word.
- Advanced skills in using computers and related equipment, 10-key calculator, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment.
- Ability to interact tactfully and professionally with credit union staff as well as external contacts. Maintain a high degree of confidentiality in dealing with various personnel and member information.
- Light travel is required. Travel to the various branch locations or to off-site trainings may be necessary on occasion.
MENTAL DEMANDS:
- Implement changes in daily tasks to improve efficiency in the credit union.
- Ability to complete projects by following instructions provided by supervisor.
- Accurate ability to add, subtract, multiply, divide, calculate averages and percentages.
- Ability to communicate effectively, in group meetings and discussions.
- Ability to give and receive information accurately.
- Ability to follow directions and procedures accurately and to organize facts and figures.
- Maintain strict confidentiality of all personal and member information.
- Focus on enhancing job knowledge with procedures or on-site training.
PHYSICAL DEMANDS:
- Extended sitting or standing, focusing on, and operating a personal computer daily.
- Continuously requires vision, hearing, twisting, and talking. Ability to read words and numbers in printed form and on computer/monitor.
- Can hear sufficiently to clearly hear voices in person and on the telephone. Communicate by telephone for up to 30 minutes at a time.
- Frequently requires fine dexterity, typing, and writing and repetitive eye/hand coordination. Writing using pen/pencil or personal computer keyboard daily.
- Occasionally requires walking, reaching, kneeling, pushing/pulling, bending, and crouching. Rarely requires climbing.
- Occasionally requires the ability to lift and carry up to 50 pounds. Examples – coin bags, box of copier paper, etc.
Must be able to complete pre employment screenings, including a credit report and drug screening.
Don’t see an available position to fit your talent? Upload your resume below, and if a position becomes available that fits your talent we may contact you. Your resume will be kept on file for a period of 60 days. In the meantime, check back periodically for open positions that are of interest to you and complete the application at that time.
If you are unable to submit your application through our application process, please fill out the fillable pdf version and email to hr@m1cu.org. Please click here for application.
Company Overview
About The Company
Members 1st Credit Union is a not-for-profit financial institution serving Northern California with financial services since 1936. Member service is paramount to the success of our credit union. If you're an ambitious and spirited individual who is passionate about improving the lives of others and their community, you've come to the right place.
Our Purpose.
Members 1st Credit Union provides the convenient and relevant financial services our members need to achieve their goals and dreams.
Our Beliefs.
- Members Come First
Our members are our first priority. - We Change Lives
Our passion is to help our members achieve their financial goals and dreams. - Service = Success
Our financial services are essential to the success of our members and community.
Our Company Spirit.
- Proud
- Informed
- Innovative
- Empowered
- Enthusiastic
- Teamwork
Our Vision.
To be recognized by our members as the leading financial institution providing relevant value to past, present, and future generations in Northern California.
Members 1st Culture
At Members 1st Credit Union, we foster an environment of teamwork, innovation, empowerment, pride, knowledge, and enthusiasm as they define our company spirit. We are uniquely driven by a passion for people and our promise of exceptional service to our members and each other. Who we are as individuals makes us stronger together.
What Employees are Saying
I am proud and happy to be an employee of Members 1st Credit Union. I have worked here for 11 years and the time has flown by because there is always plenty to do and learn as the work we do is continually growing and changing. The quality of the employees here is exceptional as everyone truly works together as a team, and management is ethical and supportive and keeps communication open. The community spirit is alive and well here and shows both inside and outside the workplace.
I’m so grateful to work at an organization that’s focused on employee well-being, career development and delivering the best service to our members
Not only does Members 1st prioritize employee well-being and work-life balance, but they also provide ample support and flexibility to ensure that we can thrive both personally and professionally. From full benefit options to generous time-off policies, I've always felt empowered to prioritize my health and family without sacrificing my career goals. Being a part of such a supportive and flexible work environment has truly made me feel valued and appreciated.
Working for Members 1st has been an incredible experience. I’ve been fortunate enough to explore many avenues within the credit union, which would not have been possible without Members 1st immense support, flexibility, and encouragement to explore new job opportunities. Throughout my time at the credit union, it’s proved to be a wonderful career choice where I feel valued as an individual, accompanied by motivation to maintain a healthy work-life balance. I am proud to be a part of a team that not only supports me but my community.
Being a part of the Members 1st team has been an incredible professional experience. The support and camaraderie from my colleagues and superiors have allowed me to grow beyond my own expectations and contribute in ways that complement my natural skills and talent. It is a privilege to work for a company that values professional development and employee fulfillment.
I have been with Members 1st for over a year now, and it has been an incredibly positive and encouraging experience. I have grown professionally in ways that will help me better myself going forward, not only in my career but in life as well. The Members 1st Family have made me feel welcome during my tenure here and have accommodated me in a variety of ways. I hope to continue to improve and grow in my position here, and I am confident that Members 1st will make available the necessary tools and resources for myself and others to thrive.
I have been with Members 1st for over ten years now, and I can confidently say that I have been supported and trusted from day one. This has allowed me to grow professionally and contribute meaningfully to the company’s success. What sets Members 1st apart is its unwavering dedication to employee development and well-being through things like work-life balance, opportunities for advancement, and genuine care for employee's success and happiness.
For over six years, Members 1st Credit Union has felt like a second family. Supportive supervisors, amazing colleagues, and meaningful member relationships make it a truly special place. Here, I not only feel valued and appreciated, but I'm constantly learning and growing, both professionally and personally. Witnessing members' successes, contributing to the community, and expanding my skillset - all while feeling supported - makes coming to work a joy. If you're looking for a workplace that fosters growth, connection, and purpose, Members 1st is a great place to work.
I have been a proud employee of Members 1st Credit Union for the past six and a half years. From day one, I've been welcomed with open arms and made to feel like I belong. Members 1st truly values their employees as individuals and invest in their growth and development, making it a fantastic place to work. They encourage every employee to become the best version of themselves by providing training and leadership guidance. With Members 1st, there are endless opportunities to grow and promote from within. I have always felt my voice was truly heard. I feel so grateful for a company that listens to its employees and makes changes to better the workplace for all.
I’ve been with Members 1st for over 11 years now, and I can confidently say that it’s the best career decision I’ve ever made. At Members 1st, I have found more than just a job, I have found a work family. From day one, I have been supported in my role and I am proud to be a part of such a dedicated team.
I have worked at Member’s 1st for over five years now, and I can confidently state that they are the best employer that I have ever worked for. The leadership genuinely cares about the staff and focuses on the success, development, and well-being of every team member, providing many opportunities for career growth within the company. I highly recommend that if you are interested in a career in financial services, you apply with Members 1st today.
When asked why I have been with the credit union after so many years, the answer is simple. Pride, value, and family. I can wholeheartedly say I am proud of where I work and what I do for a living. Members 1st is authentic. A financial institution that genuinely cares about the well-being of its members, doing everything they can to protect them. They are immersed in the community, supporting many charities and community functions. As an employee, I have a sense of value. The CU is invested in their employee’s career growth as well as understanding the importance of family life. I have been very blessed by being given the opportunity to have a healthy work-life balance. Working at the CU gives me a sense of family. Over the years, I have built many relationships with both my members and co-workers. There have been many times we have laughed and cried together. Members 1st is an incredible place to work.
Career Path
At Members 1st, we offer detailed career paths for all staff positions. These pathways are designed to help employees advance their career within their department or other departments in the credit union. We provide a clear roadmap that allows employees to progress from an introductory position all the way to an executive position, and we include all the necessary prerequisite trainings and qualifications required for each. Our career pathing program is an excellent opportunity for employees to grow and develop their skills, while also advancing their career within the credit union.
Employee Benefits
MEDICAL, DENTAL, VISION
Comprehensive medical, dental, and vision coverage for all employees
401k RETIREMENT PLAN
401k deferred compensation plan with an employer match up to 4%
FLEXIBLE SPENDING & DEPENDENT CARE ACCOUNTS
Use pre-tax dollars to pay qualified out-of-pocket health care and dependent care expenses
LIFE INSURANCE & LONG-TERM DISABILITY COVERAGE
Minimum $25,000 life insurance policy and long-term disability benefits
CLOTHING ALLOWANCE
Employee clothing allowances to assist staff in attaining successful work apparel
PAID TIME OFF & HOLIDAYS (PTO LEAVE)
Ongoing accrual of paid time off (PTO) leave and 11 recognized Federal holidays
RECOGNITION & AWARDS
Annual employee awards and recognition for service and performance
EMPLOYEE DISCOUNTS
Discounts on credit union loans, credit cards, Turtle Bay Exploration Park membership, Costco membership, and more
CONTINUING EDUCATION
Credit union assistance toward education and training expenses
What makes us the best
Voted One of the Best of the North State
2016-2024
Five Star Rated (Bauer Financial)
2015-2024
Best of Chico Top 3
2021-2024
We Love Our Community
$84,000
GAVE TO THE COMMUNITY
850
HOURS VOLUNTEERED
173
EVENTS ATTENDED
Success in our communities helps all of us, and we strongly support local businesses and community support organizations. In 2023, the Members 1st staff volunteered almost 850 hours and donated nearly $84,000 to 173 different community organizations in Redding, Chico, Red Bluff, Palo Cedro, Paradise, and organizations in Butte and Shasta counties. We focused on things near and dear to our hearts, like financial education, children’s services, families in need, rebuilding after the fires, and supporting small businesses. With persistent inflation, higher borrowing costs, and the increased cost of living, we understand that our members have to spend more to keep up. Offering products like Stash Savings (our small change round-up program), free checking accounts, and our Emergency Savings Accounts (which have a higher annual percentage yield), our focus is centered on finding convenient ways to help you save and achieve financial balance.