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Knowledge Center

Find the answers to your questions related to Members 1st products, and services.
Knowledge Center

What do I do if my Visa Debit or Credit Card is lost or stolen?

As soon as you’re aware that your credit or debit card has been lost or stolen, please notify Members 1st Credit Union immediately via one or more of the options below. You are not responsible for any fraudulent charges on a card if you report it promptly.

By Phone

Contact us by calling (530) 222-6060 or (800) 303-3838. Your card number will be needed if you're calling us outside of our normal business hours.

Online Banking or Mobile App

Login to Online Banking or the Mobile App to utilize the card controls feature to mark your card as lost or stolen.

By Branch

Stop into your nearest Members 1st branch to report your card lost or stolen.

To order a new card, Please call us at (530) 222-6060 or stop by your nearest branch. 

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