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Knowledge Center

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Understanding FICO® Scores

How to interpret and understand FICO® Scores.

Uniform Transfer to Minor Accounts (UTMA)

A brief description of UTMA and Members 1st UTMA policies

What are the fees associated with my account?

Information on all account related fees assessed by Members 1st.

What do I do if I receive a message that my Online Banking access is disabled?

Details on what to do if your Online Banking account is disabled.

What is a mixed media deposit?

Explanation of mixed media deposits.

What is Audio Response/Telephone Banking?

Link to the downloadable guide on how to use Audio Response banking.

What is Check 21 and how does it affect me?

Explanation of Check 21 and how it affects your check clearing times.

What is GAP?

Video explanation of GAP (Guaranteed Asset Protection).

What is Wealth Protection?

Video explanation of Wealth Protection Features.

What should I do if I detect fraud on my account?

What to do if you suspect fraudulent activity on your account.

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