Skip Navigation Skip to Online Banking Skip to Accessible Content

Knowledge Center

Use the search bar below to search our vast knowledge center

Suggestions
111 results

What do I do if my Visa Debit or Credit Card is lost or stolen?

What to do if your card is lost or stolen.

What if I change my house plans or details of construction?

Explanation of what happens when you change your plans during construction.

What is a home equity line of credit (HELOC)?

Explanation of home equity lines of credit.

What is a mixed media deposit?

Explanation of mixed media deposits.

What is Audio Response/Telephone Banking?

Link to the downloadable guide on how to use Audio Response banking.

What is Check 21 and how does it affect me?

Explanation of Check 21 and how it affects your check clearing times.

What is encryption and how does it work?

Explanation of encryption.

What is GAP?

Video explanation of GAP (Guaranteed Asset Protection).

What is the difference between 40-bit encryption and 128-bit encryption?

Description of 40 and 128-bit encryption.

What is Wealth Protection?

Video explanation of Wealth Protection Features.

Eligible to all Butte, Glenn, Shasta, and Tehama County residents. Join Now

We may use tracking pixels, cookies, and other similar tools, which are provided by third parties, to improve our website, enhance your browsing experience, serve personalized ads or content, market our services, and analyze our traffic. By clicking "Accept & Close," you consent to our Consumer Privacy Policy and Digital Privacy Policy and our use of these technologies. By clicking "Accept & Close," you also recognize and accept that your data and other information you share with us on our website may be transmitted to third parties for the purposes we have identified in our Consumer Privacy Policy and Digital Privacy Policy.