Our hearts go out to those affected by the devastating Camp Fire. Your credit union is here to help you. 

Account Access
Your credit union branch at 550 Salem Street in Chico will hold it’s normal operating hours today, Friday, November 9, from 9am – 5:30pm. Full account access outside of branch hours, download the Members 1st Mobile App at the Apple App Store or Google Play Store.

Financial Assistance & Loan Programs
Members 1st has created special financial assistance and loan programs for those directly affected by the fires, including:

• Discounted unsecured Signature/Personal loans
• Members 1^st Visa credit card limit increases
• Special discounted auto and RV loans + payment deferrals
• Loan and credit card payment relief
• Other financial assistance programs

Options for answers to frequently asked fire-related loan questions:

• View our FAQ’s at MemberOnline.org/Care
• Email us at LoanCenter@MembersOnline.org
• Visit a Members 1^st branch  
• Call us at (530) 222-6060 ext. 516 or (800) 303-3838 ext. 516

If you have a mortgage loan with Members 1st, please contact us for assistance at (530) 222-6060 ext. 516 or (800) 303-3838 ext. 516. If you have a mortgage with another lender, we recommend contacting them to discuss your options and possibly payment deferral.

Community Donations 
North Valley Community Foundation, Red Cross, United Way, and other local community organizations are working around the clock to put our resources together to do the most good. We encourage you to direct your generosity to these noble organizations.

Members 1st Credit Union is available to help you and your family. We care deeply about our members and community, and our thoughts are with you.