We know that not everything in life happens during business hours. So to better serve you, Members 1st now offers 24-hour call support through our partnership with Co-op Financial Services.

How do I access 24-hour support? Call us like you normally would at (530) 222-6060 or (800) 303-3838 for assistance any time after hours. This support will be available on weekends and holidays*, ensuring you can always get the help you need when you need it most. [*Call support will not be available only on Thanksgiving Day and Christmas Day.]

What support will be available after hours? Our 24-hour support will be able to assist members with a variety of items, including, but not limited to:

• Membership requirements
• Types of accounts offered
• Card blocks/orders
• Making payments
• Transfers between accounts
• Transaction review
• Help locating Co-op ATMS
• Notifying the CU if they were unable to assist a member so we can reach out directly during business hours.

Are there any 24-hour phone support limitations? Some requests will not be able to be completed due to regulatory requirements or security restrictions; those requests will be routed back to the Members 1st team and addressed the following business day.

How can I reach a Members 1st employee? 

• During business hours, calling (530) 222-6060 or (800) 303-3838 will always ring a Members 1st employee. 
• Live Chat is available during regular business hours, Monday – Thursday, 9 a.m. – 5 p.m., and Friday, 9 a.m. – 5:30 p.m. by visiting https://www.m1cu.org/chat/.
• Send us a secure web form by visiting https://www.m1cu.org/contact/#section-contact. Email messages will be responded to on the next business day.
• Schedule an appointment at https://www.m1cu.org/schedule/, and we'll reach out to you during your selected date and time.
• Outside of Member 1st Credit Union's hours of operation, calls to (530) 222-6060 or (800) 303-3838 will route to 24-hour call support, where you can speak with our Co-op Financial Services partner.