Members 1st has been made aware of a fraudulent text message being sent to members stating that their debit card was blocked due to fraud, directing them to call (888) 810-1687 and provide their card number, expiration date, CVC code, zip code, DOB, and Social Security Number to reactivate their card. This is a fraudulent text message sent by scammers pretending to be Members 1st.

For Your Security

Members 1st may call or text you if we detect unusual account activity, but we will never ask you for your credit card number, social security number, card PIN, temporary access code, or online banking password.

If someone claiming to be from Members 1st asks for this information, do not respond. When in doubt, call us immediately using the number on the back of your card.

How You Can Protect Yourself

• Delete text messages that ask you to confirm or provide personal information. Legitimate companies don’t ask for information like your account numbers or passwords by email or text.
• Don’t reply, and don’t click on links provided in the message. These links can install malware and take you to spoof sites that look real but are designed to steal your information.
• Treat your personal information like cash. Your Social Security number, credit card numbers, and bank and utility account numbers can be used to steal your money or open new accounts in your name. Don’t give them out in response to a text.

If you have mistakenly shared your information from a fraudulent text message, please contact us immediately at (530) 222-6060 or (800) 303-3838, so we can assist you with safeguarding your account.